Pet Care Services Association


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Speakers

Keynote Speaker: Victoria Stilwell


PCSA is proud to have Victoria Stilwell, host of Animal Planet's hit TV series It's Me or the Dog, as the keynote speaker for the Fall 2009 Convention & Expo in Orlando, FL! It's Me or the Dog, through which she is able to share her insight and passion for positive, reward-based dog training and as a judge on CBS's Greatest American Dog. By reaching audiences in over 30 countries, Stilwell helps counsel families on their pet problems. In the early 1990s, Stilwell began her career in pet training when she created her own successful dog-walking company and immediately recognized the need for qualified professionals to help her clients with the training process. While pursuing a successful acting career (working in London's West End as well as in numerous films, TV series, commercials and voiceovers), she expanded her focus to dog training by working with some of Britain's most respected positive-reinforcement dog trainers and behaviorists. After moving to the U.S. with her husband, Stilwell co-founded several successful dog training companies up and down the East Coast, quickly establishing herself as one of New York's most sought after dog trainers. With a particular fondness for rescue animals in need of behavior rehabilitation, Stilwell devoted much of her time and energy to a number of animal rescue organizations in New York and Atlanta, serving as a behavior advisor and giving regular seminars on the subject of dog rescue, training and rehabilitation.

Her two best-selling books, It's Me or the Dog: How to Have the Perfect Pet and Fat Dog Slim: How to Have a Healthy, Happy Pet, have been widely praised, and they detail her favorite reward-based training philosophies: "think dog" and develop "clear, consistent communication between owner and dog."

Stilwell is passionate about using positive reinforcement training methods that enhance a dog's ability to learn while increasing confidence. The results are a healthy, well-adjusted pet. She is firmly against the use of forceful, dominance-based training techniques which often result in 'quick fixes' but ultimately cause more long-term harm than good.

She also remains committed to helping the cause of animal rescue and is heavily involved with rescue groups around the world including Paws Atlanta, Stray from the Heart (NYC), Hong Kong Dog Rescue and Greyhound Rescue of West England. She supports the Wisconsin Puppy Mill Project, Jana Kohl and the Waterside Action Group to increase awareness of the horrific practice of puppy mills globally. She has worked as a volunteer adoption counselor for the ASPCA, and her dog-related writings have been published in numerous magazines and journals including The New York Times, Dog World, Dogs Today, USA Today, Psychology Today and The Sun (UK). Stilwell is a regular columnist for Dog World, American Dog and Dogs Today magazines. She has appeared on countless talk shows, news broadcasts and radio shows in the US, Europe and Asia as a dog- training expert. Victoria is certified by the Animal Behavior and Training Associates and is a member of the Association of Pet Dog Trainers (APDT).

Eric Beck

Want your small business to run like clockwork? So does Eric Beck. And here?s what Eric knows: If there?s a problem in your business, it?s almost always due to the absence of a well designed, written, measurable, easy to use system.

Over the past 15 years Eric has help thousands of small business owners reap the true benefits of ownership: In plain terms that means these owners have built businesses that will profitably run without them; leaving them free to do what they love!

Mr. Beck is the President of Beck Consulting, LLC and founder of the Total Integration Executive Program? for business owners. The Total Integration method is simple: Strategically organize time and money putting your company in the best position to serve your customers. When you get your resources and systems working for you, you?re free to do what you love. The key is the systems in all 12 areas of your business must work together.

Mr. Beck created the Total Integration Executive Program? to empower professionals who are serious about bringing values-based strategy to their working lives. Focusing on systemization and proven strategy, the Total Integration Executive Program? brings together over 65 proven business systems that truly transform the way a business works.

Additionally, Mr. Beck oversees a network of strategic consulting firms throughout the US (Boston, Atlanta, Nashville, Houston, etc.) that are licensed to deliver the Total Integration Executive Program?. Mr. Beck holds a bachelor?s degree from Belmont University, is a husband and father of four, a 2nd degree black belt in traditional Japanese Karate-do, a twenty-five time international martial arts medalist, jazz musician and has served as a Specialist in the United States Army National Guard.

Before launching Total Integration, he was the international director of training for the highly acclaimed small business consulting firm, E-Myth Worldwide. He enjoys life with his family and his Siberian huskies in beautiful Colorado. Mr. Beck has written over 70 articles on personal and organizational mastery and is a sought after key-note speaker. His writings and detailed information on his work can be found by visiting www.BeckConsulting.org or calling 800-979-0203.

Robin Bennett, CPDT


Robin Bennett is the co-owner of All About Dogs, the largest dog training company in Virginia. Since beginning her company in 1993 she has grown from a sole proprietorship to a Corporation that boasts fourteen instructors teaching private lessons as well as numerous group classes and behavior modification lessons for shy, fearful and aggressive dogs. Robin has an excellent working relationship with local veterinarians as well as the Prince William Animal Control Bureau. She is regularly recommended by both groups to evaluate potentially dangerous dogs. Robin successfully owned and operated her own dog daycare for many years. Her book All About Dog Daycare: A Blueprint for Success is the number one reference on owning a daycare, and Robin is a highly sought-after speaker on numerous dog daycare and playgroup topics around the country. She is an active member of the Association of Pet Dog Trainers (APDT) and has a BA degree from Roanoke College. Robin regularly attends dog training seminars, has earned Level 1 certification through the Certification Council for Pet Dog Trainers (CCPDT), the first national certification for dog trainers. Robin is a Lieutenant Colonel in the United States Marine Corps Reserve and is married with two children.

Susan Briggs, CKO

Susan is co-owner of Urban Tails, LLC, a dog daycare and full service pet facility in Houston, TX. With her partners Frances Armstrong and Crista Meyer they opened Urban Tails in December 2000 offering the first cage-free sleepovers for large dogs in Houston. A mission to provide services focused on the health and safety of pets in their care turned to an early passion to promote dog daycare safety. As active members of PCSA, the trade association for pet service providers, Susan pursued including dog daycare facilities as association members. In 2003 she accepted the position of Dog Daycare Chair and worked with a committee of daycare owners from across the country to develop the first facility and operating standards for the dog daycare industry. These standards were published in 2007 as a part of the PCSA?s Voluntary Facility Accreditation (VFA) program. In 2007 Susan was elected to the PCSA board of directors and currently serves as Region 8 director representing members in Arkansas, Louisiana, Oklahoma and Texas. She also serves on the PCSA VFA committee providing expertise on dog daycare services. Susan and her partners have presented seminars on dog daycare services at PCSA regional and national conventions. After repeated requests to offer training for others they started Urban Tails Academy, offering pet professional training and consulting services. Their courses focus on hands-on technical experience in dog daycare and pet facilities operations. Susan has a Masters of Accountancy from Truman University in her home state of Missouri. She has converted to a Texan and lives in Houston with partner Bill Kamps; three dogs, Hallie, Hank and Sheppy; and Sydney her twenty year old feline.

Laura Laaman

Laura Laaman is the leading Expert at creating Revenue for Pet Care Facilities in the US and Canada. She has a proven track record and methods of producing Record-breaking Revenues for pet care facilities?Even in a Recession!

Not only is Laura the Secret Weapon of Top Pet Care facilities, she is a best-selling author, award-winning speaker, trainer and consultant. She will share many of her powerful and proven ways of increasing revenues and profits. Facilities, regardless of size or location will benefit from this powerful information. Make sure you?re one of them and attend this seminar!

Susan Overfield

For over 35 years, Susan has taught dog owners about the physical and psychological well-being of their dogs, and pups, ages 8 weeks and older. Her unique, groundbreaking method--created for the average person--teaches dog psychology and behavior so that owners may be more successful, confident partners to their dogs. The media has dubbed her "Montana's dog doctor", as she often delivers a perfect--or at least improved--pooch with less than an hour of training. Susan shares her technique throughout the United States, showing owners how to utilize dog psychology to train their dogs without using choke chains, pinch collars or treats.

Lee Phillips

Attorney Lee R. Phillips is a Counselor of the United States Supreme Court. He has three university degrees--BS, MS, JD--and has held licenses in real estate, mortgage brokering, securities, and life insurance, as well as being a registered investment advisor. Lee is nationally recognized in the fields of business structure, asset protection, financial planning and estate planning. He is the founder of LegaLees Corporation, a company specializing in solving asset protection and tax problems for high net worth individuals. In Lee's career, as one of the nation's most engaging, dynamic speakers, he has given over 3,000 event presentations throughout the US, Canada and the Pacific Rim. He has helped over a million people understand the law and how to use it to make more money and protect their assets. His ability to present critical information in a clear entertaining manner has made him a sought-after guest on hundreds of radio and television shows. His presentations walk you through how to make money and how to keep it using the "tools of wealth." Nobody ever gets rich without understanding the "tools" that create and protect wealth.

Dr. Paul Wade, DVM, MBA

Dr Wade graduated from Iowa State University College of Veterinary Medicine in Ames Iowa. Following graduation he practiced for two years in a mixed large and small animal practice in Carlisle Massachusetts and then founded the Littleton Animal Hospital in Littleton Massachusetts where he practiced small animal and exotic avian medicine and surgery. After selling his Littleton practice he retired for the first time and moved to remote Northern Maine and became hunting and fishing lodge owner, commercial seaplane pilot, Maine guide, bed and breakfast and campground owner. After 7 years of working at retirement 24/7 365 days a year he retired again and founded The Cat Hospital and Cats Inn in Manchester Maine where for the last 16 years he has practiced 100% feline medicine and surgery. In 1996 he founded The Cats Inn and designed, patented, trademarked, manufactured, and sold the Cat?s Inn Townhouses. His vast experience with cats allowed him to realize how important it is to treat cats and their owners with the same respect and kindness. His favorite trademarked phrase is "the way cat care should be".


Pet Care Services Association
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Home · Join Us! · Refunds Policy · Find a Pet Care Facility · Ethics/Bill of Rights · Industry Stds/Practices · Chief Executive Officer · Board of Directors
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