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Sunday, March 14, 2010 | 7:00 AM - 8:30 AM | Sign-In | | 8:30 AM - 9:00 AM | Joan Saunders, CEO, Pet Care Services Association | | Welcome | | 9:00 AM - 10:30 AM | Al Locker, Jr., Turnkey, Inc. | | Understanding Pet Services and Your Market | | PCSA will overview the current state of the pet services industry and provide attendees with information about how to determine whether your market is over or under-serviced. | | 10:30 AM - 11:00 AM | Break | | 11:00 AM - 12:30 PM | Dr. Christine Merle, DVM, Brakke Consulting, Inc. | | Developing a Health Protocol | | Pets are the life-blood of your operation. Learn from Dr. Merle how to properly care for your biggest customers. | | 12:30 PM - 1:30 PM | Lunch* | | 1:30 PM - 3:00 PM | Al Locker, Jr., Turnkey, Inc. | | Writing an Effective Business Plan | | This presentation guides the attendee at start-up and early stage companies to prepare customized business plan documents for presentation to lenders and investors. | | 3:00 PM - 3:30 PM | Break | | 3:30 PM - 5:00 PM | Dr. Christine Merle, DVM, Brakke Consulting, Inc. | | Extreme Client Service | | Actions speak louder than words! Examples of how you can make the difference in your client and their pet's experiences. | | 5:00 PM - 5:30 PM | Executive Forum | | Attend this wrap-up with industry leaders as they recap the issues discussed that day. | | 6:00 PM - 8:30 PM | Welcome Reception | | Attend the welcome reception to network with industry leaders and professionals. | Monday, March 15, 2010 | 9:00 AM - 10:30 AM | Joanne Morris, CKO, Morris Animal Inn | | Recruiting, Developing and Retaining Staff | | Learn the steps to hiring and retaining a world-class staff. | | 10:30 AM - 11:00 AM | Break | | 11:00 AM - 12:30 PM | Susan Briggs, CKO, Urban Tails, LLC
Gretchen Meienburg, CKO, Pampered Pets Bed & Biscuit, VFA | | How to Build or Buy a New Facility | | Listen as Susan and Gretchen provide the audience with options of how best to start a pet services facility, including buying a franchise. | | 12:30 PM - 1:30 PM | Lunch* | | 1:30 PM - 3:00 PM | Robin Bennett, CPDT, All About Dog Daycare | | All about Dog Daycare | | This presentation is a virtual operations manual for dog daycare providers and start-ups. This session is a roadmap to doggie daycare success which incorporates industry standards recommended by PCSA. | | 3:00 PM - 3:30 PM | Break | | 3:30 PM - 5:00 PM | Susan Briggs, CKO, Urban Tails, LLC | | Determining Which Pet Services to Provide | | Susan will discuss what services are being offered around the country and their return on investment. | | 5:00 PM - 5:30 PM | Executive Forum | | Attend this wrap-up with industry leaders as they recap the issues discussed that day. | Tuesday, March 16, 2010 | 9:00 AM - 10:30 AM | Susan Briggs, CKO, Urban Tails, LLC | | Making Your Pet Facility Vision a Reality | | This session introduces attendees to obstacles to pet care facilities ownership, including facility regulations, space and staff requirements and financial challenges. | | 10:30 AM - 11:00 AM | Break | | 11:00 AM - 12:30 PM | Robin Bennett, CPDT, All About Dog Daycare | | Dog Training Workshop | | 12:30 PM - 1:30 PM | Lunch* | | 1:30 PM - 3:00 PM | James Stolt, Wells Fargo | | Financing Your Pet Services Facility | | Funding your facility is a vital step in ensuring that you have the necessary backing to operate your facility properly. | | 3:00 PM - 3:30 PM | Break | | 3:30 PM - 5:00 PM | Ray Santerini, Aim High Empowerment | | Effective Management | | 5:00 PM - 5:30 PM | Executive Forum | | Attend this wrap-up with industry leaders as they recap the issues discussed that day. | Wednesday, March 17, 2010 | 9:00 AM - 9:30 PM | Gretchen Meienberg, Pampered Pets Bed & Biscuit | | Pet Care Services Association Education and Facility Accreditation Program Introductions | | 9:30 AM - 10:30 AM | Facility Owners' Feedback on Pet Facility Design | | Established industry professionals provide the audience with feedback of the do?s and don?t of facility design. | | 10:30 AM - 11:00 AM | Break | | 11:00 AM - 12:30 PM | Rick Bacon, AIA, Bacon Group, Inc. | | Design Decisions and Material Selection | | This presentation will define what is included in the construction documents. You will learn how a floor plan is created, how the cost triangle affects your material selection, the importance of your electrical, plumbing and mechanical systems and how they relate to acoustical design. | | 12:30 PM - 1:30 PM | Lunch* | | 1:30 PM - 3:00 PM | Al Locker, Jr., Turnkey, Inc. | | Pet Care Facilities Design/Construction | | This presentation gives the attendee a basic understanding of the construction process and specific issues that affect a pet care facility. | | 3:00 PM - 3:30 PM | Break | | 3:30 PM - 5:00 PM | Scott Learned, PE, Design Learned, Inc. | | Building Systems Engineering for Pet Service Facilities | | Attend this session to learn about the design of waste removal and sanitary separation, kenneling selection and its effect of plumbing and the importance of fresh air proportions. | *Lunch provided. Schedule subject to alteration.
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