Charlotte Biggs, CKO is co-owner of Stay N Play Pet Ranch, Inc. ®, an all natural and green pet care facility located in Dripping Springs, Texas. Charlotte a graduate of the University of Dayton spent twenty successful years in corporate sales and marketing management. After many years of extensive travel for work where it was necessary to board her dogs roughly eighty percent of the time, Charlotte decided to follow her personal passion for animals and build a pet care facility that reflected her personal philosophy and practical way of living an all natural and as environmentally friendly life as possible. She and her business partner Betty Gale, who also left a corporate position for this venture, put their resources together, did the research and in 1998 built one of the first "All Natural" and "A Shade of Green Facility" in the pet care services industry.

Charlotte is President of the PCSA Board of Directors, received the PCSA Golden Scoop Award in 2003 and 2005; the PCSA National Award of Appreciation in 2002 and 2006; the PCSA Community Service Award in 2006 and the PCSA Leadership Award in 2008. Charlotte has been an active volunteer and Board President for PAWS Shelter & Humane Society in her community.

Lori has been a professional pet stylist for over 28 years. She has had the opportunity to be a pet stylist in a variety of settings; as a stay at home mom working out of her garage, styling in clients homes, at a veterinary clinic, as a single stylist in a boarding facility, in a single stylist salon, in a multi-stylist salon, and also in a multi-service pet care facility salon . She has also been on both sides of the stylist "fence" as an employee and as employer. She started an animal care consulting business at the age of 16, teaching new micro-farmers how to care for their livestock and pets. This continues today with her pet care consulting where she works with pet parents on everything from house breaking and good pet manners, to picking the right pet for their family and introducing new pets to the household.

She owns Canine Classic Spa and Resort in Bloomington, Il, a multi-service pet care facility offering pet styling and spa services, doggie daycare, boutique-style boarding, and pet care consulting. She serves on the PCSA board of directors and formerly as the Region 6 director representing Illinois, Missouri, and Kansas. She has recently re-written and updated the standards for grooming salons. These standards will be published in 2009 as part of the PCSA Voluntary Facility Accreditation Program. She is currently on a committee developing a Bather-Brusher Technician Program to be added to the PCSA education programs.

Lori is wife to Dave, mom to three and grandmother to three. Also she is pet mom to three standard poodles, a thirteen year old Samoyed and a crazy cat named Marilyn Manson.

Laura Laaman is the Secret Weapon of Top Pet Care facilities, a best-selling author, award-winning speaker, trainer and consultant for dozens of leading pet care companies. She has a powerful and proven track record of increasing revenues and profits for small, large, single and multi-location pet care facilities. Make sure you're one of them.

Joanne attended Susquehanna University and went on to own and operate four very successful Invisible Fence Dealerships for over 15 years. During this time she developed an extensive marketing and customer service background. Her dealerships won National Awards and were viewed as one of the leaders in the industry and country. She currently serves as PCSA Region 2 Director. Her vision has increased to continue to grow and improve the image of the pet care industry. She is passionate about creating opportunities for members to network and to take advantage of all that PCSA has to offer. Joanne is Vice President of Morris Animal Inn.

For over 35 years, Susan has taught dog owners about the physical and psychological well-being of their dogs, and pups, ages 8 weeks and older. Her unique, groundbreaking method--created for the average person--teaches dog psychology and behavior so that owners may be more successful, confident partners to their dogs. The media has dubbed her "Montana's dog doctor", as she often delivers a perfect--or at least improved--pooch with less than an hour of training. Susan shares her technique throughout the United States, showing owners how to utilize dog psychology to train their dogs without using choke chains, pinch collars or treats.

Fulfilling her passion and actualizing her vision of creating a successful business that improves the quality of life for dogs and the people that love them, Top Dog Eileen Proctor pioneered the dog daycare industry within Phoenix's Valley of the Sun in October 2000, launching multi-award winning It's A Ruff Life! As a means of sharing the proven strategies, programs and tools that consistently gave her the "leg up" on the competition with other small business owners... especially those within the U.S. pet industry... she launched strategic marketing and business development training company Top Dog Business Boosters in 2005.

In addition to her extensive business prowess, Eileen is a charismatic professional speaker, media personality, talk show host, company/product spokesperson, lifestyle expert, event emcee, fundraising organizer and published author renowned nationwide as "The Voice of Responsible, Realistic, and Rewarding Relationships between People and Their Pets". For additional information, visit www.TopDogBizBoosters.com and www.FURventlySpeaking.com.

A native New Yorker, Eileen currently resides in Phoenix, AZ, with her human SO and very significant adopted fur kids: brighteyed and bushytailed Border Collie mix Dizney, 14 karat Golden Retriever Cassie, indescribably adorable all American mixed breed Tracey, and lest she be known as a species snob, cunning Calico cat Autumn.

Ray Santerini has a Bachelor of Arts in Mathematics and Computer Science from Hamilton College in New York. He is a Dale Carnegie graduate and recipient of Carnegie's Highest Achievement Award. He has designed and conducted motivational seminars for thousands and was chosen as one of America's Top 28 personal trainers by Vogue magazine. His experience with creating and operating his own business, as well as great success as a sales director and manager, have further deepened Ray's repertoire of knowledge. Since 1989, Ray's unique blend of insight, motivation, and inspired delivery has empowered individuals in nearly every field of professional endeavor to become more confident and effective. From his many training experiences, Ray developed the Aim High Empowerment Workshops.

Patty started with Morris Animal Inn in 1993 as a kennel attendant and has worked her way to her current position where she oversees the daily operations of five separate departments, almost 100 employees and up to 300 animals. Patty has a BS in Biology from the College of New Jersey, is licensed as an Emergency Medical Technician, and worked as a microbiologist prior to joining Morris Animal Inn as the General Manager. Patty's diverse background in microbiology, emergency medicine and 20 years experience in animal care gives her a unique perspective when dealing with animals and people alike.

Renee is the creator, owner and operator of Ruffin' It Resort, luxury hotel and daycare in Madison, WI. Renee, along with husband Steve, also own Best in Show Consulting, where they consult with start-up doggie resorts nationwide; everything from business/financial planning and building design to on-the-job training and marketing. Renee's creativity and 17 years marketing/category management experience keep Ruffin' It Resort on the cutting edge with the latest trends in the dog care industry. Renee has held management and director positions and worked with companies such as US Bancorp, Rayovac, Mattel and Warner Bros. Renee holds a BS in Business Administration from the University of Colorado and MBA in marketing from University of Wisconsin.

Steve's 25 years of business and marketing experience include top management positions at global companies such as Procter & Gamble, Kraft, Oscar Mayer and Rayovac Battery Company. His last position as Executive VP and General Manager of Rayovac helped bring company market shares and stock to an all time high. Now semi-retired, he co-owns Ruffin' It Resort and Best in Show Consulting with wife, Renee. Steve acts as CFO (although his official title is CPS, Chief Pooper Scooper?). Steve holds a BS in Business Administration from the University of Minnesota and MBA in Finance/Marketing from University of Michigan. Steve and Renee are owned by Simba and Nala, their fur babies.

Jeff Tobe was recently chosen as one of the top 15 speakers in North America by readers of Conventions and Meetings magazine.  He is the author of the best selling book, Coloring Outside the Lines: Business Thoughts on Creativity, Sales and Marketing and is the co-author of The Communication Coach and The Sales Coach.  For 16 years, Jeff has been presenting to thousands of people annually who are willing to get outside of their comfort zones and look at what they do from a whole new perspective.

Jaime Van Wye is the founder and creator of KennelStart. Jaime grew up in Los Angeles, as one of those kids with a penchant for bringing home dozens of lost dogs. During her college years at U.C. Berkeley, Jaime worked as a cook at the top restaurant in the country, Chez Panisse, learning the finer points of the hospitality industry. After a stint learning the ins and outs of retail purchasing with the buyers at Williams-Sonoma, she left corporate environment, moved back to L.A., and became a dog trainer.

In the year 2001, Jaime set out to create Los Angeles' very best dog kennel, modeled on the concept of customer service and her restaurant background. After months of research, hard work, haggling, creative financial backing, and construction, she opened ROVER.

ROVER soon became the go-to kennel in L.A., frequented by the dogs of celebrities like Tom Cruise, Kelly Clarkson, and Tyra Banks, as well as Hollywood's movie and television producers, directors, agents, and society elite. But ROVER wasn't just a high-class joint for the wealthy. The kennel was busy: frequented by average, pet-loving folks with less recognizable names who nevertheless demanded the finest care for their family members.

Jaime grew ROVER from only two employees to over 25 in just under three years. The business became a tremendous success, grossing over $750,000 in the first year alone, with revenue channels in retail, training, boarding, grooming, and daycare.

Jaime sold ROVER in early 2007 to focus on consulting and her true passion, developing products and writing books that are informative, interesting, and useful. She is currently under contract to produce a series of DVDs and dog training books.

Jaime is also the owner and director of a dog training and agility center in Los Angeles, The Zoom Room, as well as the author of the satirical self-help book, How to Have an Ill-Behaved Dog.

Joe started in the pet industry as a 13-year-old bather/brusher in a small grooming shop in St. Louis. He holds a Master's Degree in Business Administration and he was employed by Kennelwood Village from July, 1989, to September, 2008. As Vice President of Operations, he was responsible for the management and growth of six Kennelwood Pet Resorts and Grooming Spas, Kennelwood's Pet Training Academy, Kennelwood's Grooming Instruction Program, Kennelwood's Service Quality Management Program, Kennelwood's Employee Safety Program, Computer Software and Hardware Development, Telecommunications, and the development, start up and managing of the new locations in the future. Since 1992, Joe has been an active member of the Business Advisory Council for Jefferson College, a local community college outside of St. Louis. He has spoken to hundreds of high school aged youth as well as freshman college students in areas such as business, management, and sales. He also holds a part time position as an adjunct professor of graduate and undergraduate business administration courses at Fontbonne University, a private university in St. Louis. Since September 2008, Joe has worked as Sales Manager at Cosmos Corporation/Tropiclean, overseeing the Wholesale Division as well as managing National Accounts. He also assists in New Product Development and Deployment.