Here are a few of our most frequently asked questions.
Pet Care Services Association members offer a variety of services to pet owners including boarding, dog daycare, grooming, animal training, pet supply sales and shipping.
The Pet Care Services Association provides publications, regional meetings, a national convention, an education program, an ethics program, an accreditation program, an insurance program, information and networking.
Basically, the association provides members with all the information and tools they need to ensure that their businesses offer the most professional, skilled pet-care available and provides pet owners with the information they need to select a satisfactory pet-care provider.
The PCSA Intro to Pet Care Services Meeting is designed to provide individuals who are not a part of the industry with complete information about entering the pet care facility industry and to provide current pet care facility operators with an overview of good boarding facility management practices.
With a wide range of speakers with different levels expertise, PCSA is able to offer attendees over 30 years worth of experience in the pet care industry.
Yes. Guidelines for Creating a Business Plan can be purchased on line at our General Store or over the phone by calling 800-218-9123.
The Pet Care Services Association has no jurisdiction over non-member facilities, and so cannot pursue complaints received involving facilities which are not members of the association.
If a complaint is received that involves a Pet Care Services Association member, the complaint is forwarded to the Pet Care Services Association Ethics Committee, which investigates every complaint.
Trade association ethics programs are monitored by the Federal Trade Commission, which requires that: Only signed complaints may be pursued.
The party against whom the complaint is lodged must be made aware of the name of the complaining party, and must be given a copy of the complaint.
The accused facility must be given the opportunity to respond to the charges.
The entire process must be confidential. If it is determined that an ethics violation has taken place, the association may assess penalties ranging from a reprimand to expulsion.
Some factors that should be kept in mind are: No ethics investigation will take place while legal action against the offending facility is pending or in progress.
The association may not impose any financial penalties. To obtain an ethics complaint form please call or write the Pet Care Services Association. Be sure to include your name, address and phone number.
Zoning regulations may be established at any of several levels (County, City, Township, etc.). Therefore, information about appropriate zoning regulations must be obtained from the zoning office of whichever government agency has jurisdiction over the site involved.
The Pet Care Services Association Voluntary Facilities Accreditation (VFA) Program contains over 200 standards of operation that many find helpful when planning their pet care facilities. These VFA Evaluation Standards, as well as A Collection of Kennel Floor Plans are available for sale through PCSA’s General Store. We can also provide a list of architects who specialize in pet care facility design.
You can access our on-line membership listing by clicking here Find a a Pet Care Facility
The association that specializes in pet shipping is IPATA. Their telephone number is (903) 769-2267.
LEVEL I: Certified Pet Care Technician (CPCT) course is a self-paced, home-study course designed to teach the basic principles of animal care, facility management, and customer service.
The course will help facility operators, managers, supervisors, and staff develop professional animal care and customer service skills.
LEVEL II: Certified Advanced Pet Care Technician (CAPCT) course is an intermediate continuation of Level I and provides a more in-depth, self-paced study of animal care and customer service.
The principles of management, staff supervision, as well as business and personal development are introduced.
Prerequisite: Successful completion of the Level I: Certified Pet Care Technician (CPCT) course and at least one year’s professional experience in pet care.
LEVEL III: Certified Pet Facility Operator (CPFO) course is for pet service facility operators, managers, and supervisors.
The course is aimed at raising the professional standards and improving the practice of animal care and business management.
The focus is on the management and professional skills that are needed to achieve greater success in today’s pet care business environment.
Prerequisite: Successful completion of the Level II: Certified Advanced Pet Care Technician (CAPCT) course, three years experience working in a pet care service facility, and be currently employed as a pet care service facility operator/manager.
Level I: CPCT course is designed to teach the basic principles of animal care, facilities management and customer relations.
This course can be used by pet care facility managers for self-education and as a supplement to train staff.
This is a self-study course and can be completed at the convenience of the participant.
The course exam is open book and can be completed with a written hard copy exam or taken online at our testing website.
As a Pet Care Provider: You may reduce time spent training new employees, upgrade pet care in your business, improve customer service, create more motivated and involved personnel, reward superior employees with employer-provided training, use the program as a prerequisite for advancement, identify areas which need further improvement, give public recognition to graduates, and identify employees with career potential.
As a Pet Care Assistant: You will improve your animal-handling skills, gain better understanding of animal behavior, develop better customer-relations skills, make yourself more valuable to your employer, increase opportunities for promotion, and gain the respect of co-workers and supervisors.
The Level I: CPCT course is available to anyone interested in pet care.
Level II: CAPCT course is an in-depth continuation of the material from the Level I: CPCT course. It is a self paced study course and introduces the principles of personnel management and business development. Successful completion of the course requires passing an open book online timed (60 minutes) exam.
The CAPCT course offers the opportunity to continue to upgrade the level of care and customer service at your pet care facility. It provides a benchmark for personal and professional rewards by offering: advanced insights into pet care, successful personnel management, and business development.
Applicants must have successfully completed the Level I: CPCT course and have a minimum of one year professional experience working at a pet care facility.
Level III: CPFO program is designed to raise professional standards and improve the practice of animal care and business management within the pet care industry.
It provides special recognition to those candidates who demonstrate a high level of competence and commitment to ethical standards within the industry.
Certification is based upon submission of all required documentation and successful completion of both a timed closed book is written exam and oral exam conducted by three current CKO’s or CPFO’s.
CPFO certification provides public credibility and special recognition as a leading facility operator in the pet care industry.
It demonstrates your commitment to a program of continuing professional improvement that adds to your knowledge of animal care and business expertise.
At this time the written and oral exams are administered, CPFO candidates must:
Intro to Pet Care Services
Save the date to attend the foremost event in the pet care industry for entrepreneurs seeking to establish a pet care services business: Intro to Pet Care Services, presented by the Pet Care Services Association (PCSA), to be held in April 2011 in Houston, Texas!
Intro to Pet Care Services will feature a number of industry thought leaders who will provide you with key insights into industry issues, such as successfully managing your facility; avoiding mistakes in design and material selection; learning how to best provide high-quality services, and other industry tips and trends for effective business planning to achieve growth in the future.
The pet care services industry is expected to grow from a $53 billion industry in 2009 to more than $70 billion by 2014.
Intro to Pet Care Services will equip you with a deeper understanding of this exciting and growing business sector to turn your business vision into a reality.
PCSA is proud to serve more than 2,100 active pet care service facilities throughout the world.
With more than 30 years of experience, we are thrilled to provide you with the education and tools you need to achieve your business goals.
Look for more detailed information about Intro to Pet Care Services coming soon!
PCSA is happy to bring you the Level I and Level II study material in electronic form. Instead of waiting for your book in the mail, you can now receive it via email.
You must have Adobe Reader to access the study material. For Adobe Reader click here.
To enroll call the Education Department at 800-218-9123
Pet Care Services Association’s Education Program offers the industry’s premier learning experience which will prepare you for today’s competitive pet services market.
Learn the basic principles of animal care and customer service. Develop the management and professional skills needed to operate a pet service facility in today’s environment.
Pet Care Services Association’s Education Program promotes the professional development of each member of the pet care service industry through courses that provide the necessary knowledge and skills to ensure the most responsible pet care.
The courses are offered at three different levels to fit your needs.
Each level is a prerequisite for the next.
A primary concern of many pet parents is ensuring their kitty receives excellent care when they are out of town.
A good pet guardian helps relieve vacation stress by guaranteeing your cat is safe and happy while you are away.
Take the time to find out what kind of guardian is best for your cat. Should you choose a boarding facility, the choice can be difficult – particularly because there are more than 9,000 in the U.S. and Canada!
When your garden starts to turn green, beware of toxic holiday plants like lilies.
The veterinary school at Purdue University rates the toxicity of the Easter lily as high, however, the toxicity is only reported in cats. Cat owners should be particularly conscious of the leaves but the flower and stem may also be dangerous.
Look for signs such as vomiting, legality, and lack of appetite, and contact your veterinarian immediately if they occur. It’s not just the Easter lily.
Decorative lilies can also be a problem during the winter holidays. Also, the leaves of rhododendrons and poinsettias can irritate gums, and mistletoe and Christmas rose may cause intestinal upset.
Cats are carnivorous by nature, which means they need plenty of fat and protein in their diets. Their nutrients should come primarily from animal-source ingredients such as meat, poultry or fish, rather than plant sources.
Without animal-source ingredients in their diet, cats will become deficient in certain nutrients.
Overall, cats have unique nutritional needs that require they eat diets specifically formulated for cats. The type of food, dry or canned, is up to you. Talk to your veterinarian about the pros and cons of each.
Proper exercise, a stimulating environment and good nutrition are important to good health and a long life.
Without them, your cat may get sluggish and gain weight that could lead to diabetes. Regular playtime provides bonding time and calorie burning. Pet stores have an endless variety of kitty toys to try.
You may also want to look into videos that will entertain your cat while you are away from home.
Cats are prone to infections — the good news is that most are treatable. One common ailment is obstruction or inflammation of the urinary tract.
Cats who have trouble urinating or appear to have pain need veterinary attention because an obstruction is fatal if it’s not removed.
Special diets may help cats prone to urinary infection. Another common health problem is upper respiratory infection, which is easily transmitted between cats.
Cats with this type of infection usually sneeze and have runny noses.
These infections can be viral or bacterial so antibiotics may be necessary.
Many pet owners aren’t aware of how important dental care is to their pet’s overall health.
Tartar buildup can lead to gum infection, which in turn can lead to more serious infections and diseases of the heart, lungs and kidneys.
Bad breath is a good indicator of an oral problem that needs attention.
Routine cleaning at home and more rigorous cleanings by the veterinarian are critical to stopping periodontal disease before it causes your pet serious health problems and pain.
Take the opportunity during routine cleanings to look for any suspicious sores or bumps in your kitty’s mouth, as many cancers and infectious diseases begin in the mouth.
Dr. Thomas J. Rosol, a cancer expert, is leading a study that focuses on treatment for feline oral cancer, specifically oral squamous cell carcinoma. Affected cats experience difficulty eating, excess salivation, and weight loss.
The disease eventually causes death. Dr. Rosol says that while no treatment exists for cats with oral squamous cell carcinoma, with Foundation funding, he hopes to learn more about the disease and make life more comfortable for affected cats.
Maintaining your cat’s health is as important to us as it is to you.
That is why Morris Animal Foundation is currently funding several feline health studies that are helping provide the best health care for your cat.
You may not think about needing first aid for your cat, but accidents happen and it’s good to be prepared.
Cat-proofing your home is a good idea. This includes making sure strings, electrical cords and chemicals are out of reach or locked away.
It’s also a good idea to know basic first aid for animals and to have a first aid kit and emergency numbers on hand. In an emergency, it’s best to call your veterinarian or emergency hospital immediately.